Customer Questionnaire

Complete this customer questionnaire to help us understand how we can improve our site and service for you. If you don't have an account open an accountan account now before you complete the questionnaire) we will add 2000 free loyalty points (which gives you a 2% discount) for completing the form. We only give points for one questionnaire every six months....so don't think you can keep coming back for more!!

Title

Your First Name

Your Last Name

Your E-Mail Address

Have you ever bought an item from our site?

Yes No

Do you know about our loyalty scheme which allows customers to collect points to be used for discounts on our site?

Yes No

Did you know that we give you 2000 free loyalty points for filling in this questionnaire if you have an account?

Yes No

Do you want these points?

Are you...

Single With a partner

Do you have children?

Yes No

What is your age?

Your Occupation

How long have you been using the web?

How often do you shop on the web?

If never, why? (choose teh most important reason only)?

If occasionally or frequently, do you shop

How did you find our site?

Which search engine do you use the most?

What products would you like to see more of on our site? (you can select more than one category)

Gadgets
Office
Home
Beauty
Toys
Activities
Adult/sexy gifts
Flowers
Hampers
Baby gifts
Corporate gifts
Other (please specify)

When you're shopping for a gift do you usually?

Did you know that we have a Personal Shopper facility that will suggest gifts that someone might like?

Yes No

Would you use the Personal Shopper facility?

Yes No

Did you know we have a Reminder Service ?

Yes No

Would you use a Reminder Service?

Yes No

Do you know we have a Wish List Service?

Yes No

Would you use a Wish List service?

Yes No

Who do you normally buy for? (you can choose more than one)

Mum
Dad
Siblings
Boys (children)
Girls (children)
Babies
Male friends
Female friends
Girlfriend
Boyfriend
Grandmother
Grandfather
Work colleagues
Pets

What other gift companies do you use?
Websites (please specify)

Shops (please specify)

Do you receive our newsletter?

Yes No

If no, is this because you have actively unsubscribed?

Yes No

Did you find what you wanted on our site?

Could you easily find the log in area for your account ?

Yes No

Was the page download time

Which page layout do you prefer?

Did you find the categories (product groups) on the site

Are the product thumbnail (ie: small) pictures

Do our pages fit comfortably on your screen?

Please rate our site out of 10

Would you recommend us to your friends?

Yes No

If not, why not?

Any other comments you'd like to send us?

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questionnaire