Help/Contact
Please click the relevant link for more information:Contact Us
| By Telephone: | +44 (0)1926 818 800 |
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| To place an order by phone, please call our 24 Hour Order Hotline above. For questions or queries, please call us on the same number between the opening hours below. | |
| Opening Hours: | 09.00 - 17.30 UK Time (Monday-Friday, Excluding Bank Holidays) |
| By E-mail: | customerservice@findmeagift.com |
| The above address can be used should you wish to contact us out of hours for customer service. Please e-mail your question and include an evening or mobile telephone number and one of our staff will answer your question as soon as possible | |
| By Fax: | +44 (0)1926 810 654 |
| Address: | Find Me A Gift Limited Northfield Road Kineton Road Industrial Estate Southam Warwickshire CV47 0FG United Kingdom |
| Company Details: | Find Me A Gift Limited Registered in England and Wales Company No: 4017992 Registered Office: Find Me A Gift Ltd, Northfield Road, Kineton Road Industrial Estate, Southam, Warwickshire, CV47 0FG, United Kingdom. VAT no: 775 7460 87 |
| Press Information: | Press Page |
| When speaking with our Customer Services team to resolve technical issues, you may be asked to confirm the browser version you are using. To identify this please visit our browser identification page. | |
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About Security and our Privacy Policy
'Web security is stronger than in virtually any other area of commerce. If you are happy paying for a meal, ordering goods over the phone or paying by credit card in a shop, then you should feel comfortable passing your details over the web.'' Internet Investor Magazine.SSL Encryption & Secure Servers
We process all purchase and member login transactions over our secure server using secure socket layer technology (SSL), to ensure that your account and order details are safe and secure. We also utilize additional encryption techniques in the shopping basket and account system to shield sensitive data from malicious hackers or prying eyes. In the database, passwords and credit cards are encrypted for storage using advanced crypto techniques and their details are kept in a separate section of the database from your account information. To give you some idea of the level of protection this provides, it would take 4,000 programmers over a year to exhaust all 72 quadrillion decoding keys in order to crack one small phrase passed from your computer to our secure servers.
Thawte Certificate
We are Thawte certified. This certificate acts as our digital ID card and proves we are who we say we are. To obtain this certificate we have had to prove our identity, location and authenticity.
Lock & Key Symbol
To prove our transaction pages are secure, look in the bottom corner of your browser window for the locked padlock or key symbol. (You must be using Netscape 2.0+ or any version of Explorer to see these symbols).
Paypal or Google Checkout Alternative Payment Options
You can place an order and keep your details private by paying with Paypal or Google Checkout - the 2 most well known internet payment options. Simply click on the Paypal or Google Checkout buttons in the basket.
Your Statutory Rights
Our terms and conditions do not affect your statutory rights as a consumer. Your rights are the same on the web as they are on the high street.
Privacy Policy
If you have an account with us, we will know the following about you:
1) Your name and address plus any delivery addresses you set up.
2) Your telephone number
3) Your e-mail address
Your telephone number will only be used as a last resort for order or delivery problems. Rest assured, you will never be telephoned for any sales or promotional reasons.
If you do not have an account with us but are just browsing, our system enables you to register your e-mail address without making a purchase.
If you hold an account, or you have given us your e-mail address, we will occasionally e-mail you with special offers, competitions or announcements. You can unsubscribe from this service by sending your details from this page.
Any personal information is collected for the use of processing your order, you do not have to give any non-essential information. All information is collected via our website, with personal information being collected over a secure connection. You have the option to unsubscribe from our mailing list when you open an account, if you choose to stay on our list you will receive an e-mail once a month informing you of offers, news, competitions etc - you can request to be removed at any time.
We do use 'cookies' to make your shopping experience more personal. These cookies are used to remember who you are and enable you to save items into your basket, so you can continue shopping later. You have our promise that we will not sell, loan or give your details to any third party without your prior consent. Should you have any questions about our privacy policy, please e-mail Customer Service at customerservice@findmeagift.com.
SPAM (UCE - Unsolicited Commercial E-mail)
Find Me A Gift in no way participates in mass unsolicited e-mailing (i.e. spamming), and any Find Me A Gift affiliates are expected to adhere to this policy as well. Violation of our policy will result in the termination of the affiliate contract and immediate dismissal from the Find Me A Gift Affiliate Program, with no refund.
Credit Card Fraud Warning
We take credit card fraud very seriously. We will prosecute to the fullest extent of the law. All orders have strict security clearance protocols in place with orders from overseas requiring maximum Code 10 security authentication. This means we contact the credit card issuing bank to confirm the name and address of the cardholder along with all the other regular security procedures. We pass all details of credit card fraud to the relevant authorities and ensure that issuing banks are made aware when their clients credit cards have been compromised.
About Delivery, Order Times, Delivery Costs & Shipping
UK Mainland Standard DeliveryStarts from £1.95 within mainland UK. If the weight of your order exceeds 1kg the price rises to £3.95 and if your order exceeds 8kg the price will rise incrementally. Please add your products to the basket to get a total shipping price. Your order will be with you within 2 - 5 working days after the day you placed your order (providing you have ordered in stock items which are marked with a green tick). Eg. Place your order on Monday and it will be with you by the following Monday (we are sorry to say that sometimes during peak periods (ie Christmas, Valetines Day, Mother's Day, Father's Day) there can be a delay on the standard delivery. For this reason, at these times, we always recommend that you specify a next day delivery which is a trackable service.
Please note some of our personalised items require extra time to be made especially for you, before they can be dispatched. Please check the specific product page when ordering for these details.
UK Mainland Next Day Delivery
Starting from £5.95, we can send your order out for delivery the next working day between 8am and 8pm. The price rises incrementally if the total weight of your order exceeds 8kg. Please add your products to the basket to get a total next day shipping price. For this service (which includes next day timed delivery eg next day before 9am), your order must be placed by 16.00 GMT on a normal working day (Mon-Fri). If you would like to do this - please select the 'Next Working Day' shipping option when you check out. This service is subject to the items being in stock (in stock items are marked with a green tick). Eg. Place your order before 16.00 GMT on Tuesday and your order will arrive on Wednesday or, if you place your order on Tuesday after 16.00 GMT, your order will be with you by Thursday.
Our experience vouchers, chocolates, garden games and personalised goods have an earlier cut off time for Next day delivery or may not be available on a next day service. Please check the specific product page for this information when you place your order.
Order Status
The current status of your order can be found by logging into your account. If you have not received your order within 6 working days of placing an order (please ensure you ordered in stock items showing a green tick), please call your local Royal Mail Sorting Depot and ask if they have a parcel for you. If they do not please call us.
What Happens if You're Out When Your Order is Delivered?
You have every opportunity to send your order to whatever address you choose. We cannot arrange a specific time for delivery - this is out of our hands. Should delivery be attempted when you are out, the post office or courier company will leave a card. You can then call them to re-arrange delivery, or go to the depot to collect the parcel yourself. Both couriers and the post office return parcels to us if you have not collected them (or if the address you used is not correct) within about a week (please check with your local depot for accurate return times). If you have not collected the parcel in time and you ask us to send your order out again, there will be a £5 admin and postage charge to cover the costs involved and we will send out your order again once the original parcel has arrived back. Should you wish a replacement order to be sent out faster, you will need to pay in full for a new order plus the £5 charge and you will then be refunded for the old order when it is received back into our warehouse.
UK Offshore Islands
All offshore UK islands including Guernsey, Jersey, the Shetlands, Orkneys, Isle of Man and Northern Ireland are charged by weight for postage and packing. Please select 'UK offshore islands' (either standard or next day) as your shipping option and any postage cost will be automatically calculated for you. Postage charges are applied to these destinations depending on the weight of the order because we do not always use Royal Mail. Other couriers do charge substantially more to deliver to these destinations and we have to reflect this. Delivery charges start at £2.95.
Anywhere Else in the World
Shipping outside the UK is charged by weight. Please select from the appropriate European or Worldwide options (either in your basket or at the checkout) - the cost will automatically be calculated for you. This cost is an estimate and if your order is heavy or you live outside Europe we will need to get an exact quote from our international courier, which we will e-mail to you as soon as possible. Providing you have ordered in stock items (marked with a green tick) then:
Europe
Standard European delivery is up to 9 business days after the day you placed the order and Express European delivery is estimated 3-5 business days after you placed the order. Whether its 3, 4 or 5 days depends on the distance from the UK, eg Ireland is 3-4 business days and remote parts of finland will be 5 days. Please note that these are estimated delivery times and orders can sometimes be delayed by your local courier depot or they can be delayed in customs so refunds of international shipping charges cannot be given. Shipping costs provided in your basket and at the checkout are an estimate and if your order is heavy we will need to get an exact quote from our international courier, which we will e-mail as soon as possible. We cannot dispatch your order until you confirm that the new shipping cost is OK. Please add your home and work and mobile telephone number to help us contact you.
Outside Europe
Standard worldwide delivery is up to 15 business days after the day you placed the order (though it is often quicker than this) and Express worldwide delivery is estimated 3-7 business days after the day you placed the order. The exact number of days depends on the distance from the UK and the remoteness of your delivery address, eg the USA is 3-5 business days and the Cook Islands will be 7 business days. Please note that these are estimated delivery times and orders can sometimes be delayed by your local courier depot or they can be delayed in customs so refunds of international shipping charges cannot be given. Shipping costs provided in your basket and at the checkout are an estimate and if your order is heavy we will need to get an exact quote from our international courier, which we will e-mail as soon as possible. We cannot dispatch your order until you confirm that the new shipping cost is OK. Please add your home and work and mobile telephone number to help us contact you.
Import Tax
Delivery outside the EU may be subject to local import/customs taxes, which are your responsibility where they apply. The shipping company should advise you the charges due or else you should consult your local customs office. Unfortunately we cannot advise you what these charges will be prior to your order and Findmeagift is not responsible for them.
If these local import/custom charges are refused or not paid by the customer, then the item could be returned to Findmeagift or possibly destroyed if too expensive to return. Please note: If this happens, we may not be able to refund your order. We would not be able to refund any original postage costs paid and can only refund for the returned product/s minus any costs incurred in returning them to Findmeagift.
Order Status
The current status of your order can be found by logging into your account. If you have not received your order within the time frames detailed above (please ensure you ordered in stock items showing a green tick), please call or e-mail us straight away.
Indonesia and Russia
We regret that due to the massive volume of credit card fraud originating from these countries, we cannot and will not accept orders from these countries and we do not deliver orders to these countries. We do apologise to legitimate customers for any inconvenience this may cause.
Can You Send to a Different Delivery Address?
Yes we can do this, simply add a new delivery address to your account (either through your account page or at the checkout)...you can have as many different delivery addresses as you need and they will stay on your account for future use. Gift wrapping, hand written tags & cards or printed messages are all available. You can choose these options at the checkout.
How To Use This Site
BrowsingUse the navigation buttons to the left of each page to visit our main pages. Each main gift category page shows top selling gifts - use the buttons at the top of these main category pages to visit the 'sub-categories' for that department. Eg - click on the 'gifts 4 men' button on the navigation bar then select from 'cool stuff', 'office', 'personal', or 'grooming'.
Viewing Product Information and Larger Images
Small thumbnail images, titles and prices are shown on the pages - to see a larger image and detailed description of the product, click the thumbnail image or the 'more info' button just to the right. A window will pop up and tell you everything you need to know - including whether the item is in stock (the green tick) or out of stock (the red cross). Prices are shown in UK £'s and US $'s.
Adding or Removing Products to Your Basket
You can add a product to your basket immediately, by clicking the 'add to basket' button to the right of the thumbnail image. You can also add an item to your basket from the main product information window. The quantity of an item can be changed either in your baset, or in the main product information window. To remove an item from your basket, change the quantity to zero then press 'update basket'.
Calculating Shipping or Delivery Cost
Your basket will calculate any delivery charges that are applicable. You can select the type of delivery you may want from the drop down box within your basket. You can also change this at the checkout if necessary.
Registering/Setting Up Your Account Details
You can browse the site and add things to your basket without registering - just select 'set up account at checkout' when you are asked. Otherwise, you will be taken to a secure registration page and asked to fill in your details. Our security and privacy policy will be available for you to read should you want to check anything. You will be asked for a username and password along with a password prompt question which will be shown on the site to remind you of your password if you enter it incorrectly. For security purposes, we cannot see your password and so cannot help you if you forget it and your password prompt question isn't helpful enough!
Checking Out
The checkout is a 3 page process and is totally secure. The first page allows you to add or select different delivery addresses, change quantities, select or change giftwrap options, add messages, redeem gift vouchers and use loyalty points. If you make any changes to this page, please click the 'update' button. The second page asks you to check all the details. If they are correct, continue to add your payment details underneath and then press submit order, If the details are incorrect, press back to return to the previous page When you press submit order, you will be taken to a confirmation page that will give you your order number. You will also be sent a confirmation e-mail. If one or both of these do not happen, your order may not have been received.
About Google Checkout
The main benefits to using Google Checkout on Find-me-a-gift are:Taking Advantage of this amazing offer is easy just follow the simple steps below:
To place an order using google checkout simply click the google checkout button in your shopping basket, instead of the Findmeagift checkout button.
About Returning Stuff
"I'm sorry - I don't like it!"If you purchase something from us, it arrives and you just don't like it (or if the gift recipient didn't like it) - you can return it and we'll cheerfully refund your money providing the item is in its original condition. We will deduct loyalty points from your account accordingly. (Faulty items do not have to be returned in original condition - see below.)
You can cancel or return your order within 28 days without reason. We will refund your money, less any giftwrapping or shipping charges which you requested, within 30 days. You are required to return the goods and have a responsibility to take care of those goods whilst in your control. Unless the goods are faulty or were sent in error you will bear any costs in returning the goods. You will be responsible for any carriage or legal costs we incur in retrieving the item(s) should you not return them.
PLEASE NOTE - we regret we cannot accept the return of personalised products, food items, fancy dress costumes and masks unless they are faulty or flying toys if they have been used. Also if the product uses electricity and you live outside the UK, it is the responsibility of the customer to check whether the product uses batteries or mains electricity and that it will work using the end users domestic electricity supply.
"Eek - it's broken!"
If an item arrives damaged or faulty, or we have sent you the wrong item in error, we will of course replace it and refund you the cost of the return postage. You must notify us of any damage or error within 7 days of receipt. If you do not want the item replaced, make sure you mention this in your return e-mail and you will be refunded in full upon return of the item to us.
PLEASE NOTE - we regret we cannot accept the return of flying toys if they have been used. Also items delivered outside the UK cannot be returned or refunded if they are faulty because their use outside the UK invalidates their warranty.
WEEE Regulations
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health. Find Me A Gift are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when you buy from us a new Electrical or Electronic product. For example, if a customer bought a new EEE item from us we would accept their old WEEE item and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item. Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol. Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled. Please quote your order number when returning your WEEE item. If you have any questions, please call us on 01926 818 800.
To return an item - follow these simple steps and we can make sure you get your refund or credit note as soon as possible.
| 1) | Log in to "My Account" at the top of the page or here. |
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| 2) | Select Return Items. |
| 3) | From your previous order history, select "return items" for the specific order. |
| 4) | Complete the online return form and submit. |
We will email you a returns label within 8 working hours.
If you are unable to log into your account please email us at customerservice@findmeagift.com to tell us what you want to return. Include your name, order reference number and e-mail address. List the item code and price and the reason for return.
Voucher Codes - Terms and Conditions
This includes voucher codes for free delivery, money off, percentage off, buy one get one free, free gift and any other voucher codes that we distribute.
- Only one voucher code can be redeemed per customer ie. you can only redeem the code once.
- Only one voucher code can be redeemed per order.
- Gift vouchers cannot be purchased with voucher codes.
- Gift vouchers that quote minimum spend exclude gift wrap and delivery costs in the spend value.
- Voucher codes must be entered at the check-out page when placing your order and cannot be retrospectively applied.
- Vouchers cannot be exchanged for cash should you return your order.
- Voucher codes cannot be used in conjunction with any other offers.
Recommend a Friend - Terms and Conditions
The Find Me A Gift Recommend a Friend Scheme is open to all Find Me A Gift customers who have registered an account and bought from the website.
Account Holders are given a Recommend a Friend unique code prefixed FF that is associated with the Account and viewable when logged in.
The code can be passed onto family, friends, colleagues, etc who are not already Find Me A Gift customers. New customers are entitled to one Recommend a Friend discount code that can be used to place their first order only. Vouchers are redeemable online. The minimum spend (excluding gift wrap and delivery cost) must equal or exceed the value of the discount. Vouchers cannot be retrospectively applied.
For every new customer that uses a Recommend a Friend unique code to place an order from the Find Me A Gift website, the Account Holder for that code will automatically receive a £2 discount. The discount is applied automatically to the Account upon despatch of the New Customer order. To use the discount, select ‘yes’ in the checkout and it will automatically be deducted from the order. Recommend a Friend discounts cannot be retrospectively applied or used in conjunction with loyalty points or any other promotional offers.
There is no limit to the amount of discount that can be earned. Discount can be used on the Find Me A Gift website for an online purchase, is associated with the account only and is non-transferable. The minimum spend (excluding gift wrap and delivery cost) must equal or exceed the value of the discount.
We reserve the right to remove this scheme or change the qualification rules or discounts at any time.
Any questions?
What's the code I give my friends?
When you log into your account, click on the first bullet point called ‘Recommend A Friend For Money Off. You’ll see your code and it’s prefixed FF
Who can use this code?
Anyone who's not already a Find Me A Gift customer. Feel free to forward your code onto your friends, family, loved ones, colleagues etc
What exactly do they get?
They get a £2 discount on their first online order – but they must spend at least £2 on a gift to get the money off. When their order is despatched, you get £2 in your account too
Can I post the code to my website/blog/facebook?
Of course you can, as long as they know they have to be new to Find Me A gift to use it
What exactly do I get?
You get £2 added automatically to your account when your Friend’s order is despatched. If they order something in stock, this will usually be within one working day.
You can accrue discounts - and to use your discount online, just select ‘Yes’ when checking out. Unfortunately, you can’t use discounts with any offers or loyalty points.
Any more questions, just email customerservice@findmeagift.com
About Loyalty Points & Discount
You get 1 point for every penny you spendWhenever you purchase from us, your account will automatically be credited with one loyalty point for every penny you spend (excluding sale items). Your points are automatically turned into a percentage discount.
You can save up your points until they reach a maximum of 20% discount, or you can use your points as you go along, giving you smaller discounts off your orders.
Here's an example:
If you spend £24.99, you will get 2499 loyalty points. This would equate to a 2.5% discount. You can use this on your next order (excluding sale items), or choose to save the points so they can build up to make more discount.
Refunds & Returns
If you return any items, the points awarded for the purchase will be deducted from your account. If you have benefitted from this discount prior to the return of an item, the discount awarded will be deducted from your refund when it is processed.
Using points
When you place an order, you can see the current number of loyalty points that you have (and discount value) at the checkout. You can choose to 'spend' or 'save' these points on that order. If you save them, they will not be used and saved for another day. If you choose to use them, the discount will be taken off that order. The value of your order will be recalculated to include the discount. Your loyalty points will then be zero and you can start collecting them again.
We are really sorry but loyalty points cannot be used against any items already on sale or on our activities because they come from a large number of different suppliers who do not allow us to make discounts
Free points
Help us to help you by sending in your comments on our service, our website, writing product reviews and recommending friends. We reward you with free loyalty points for helping us to improve our service to you.
Click here for more details.
About Gift Wrapping
Single ParcelsFor every parcel you would like giftwrapping, there is a £3.95 charge, which can increase to £4.95 for large items, all charges are clearly shown in the basket and at the checkout. This charge includes the wrap and your message hand written on the tag. Choose the giftwrap style from the options available at the checkout.
Multiple Items
If you check more than one item for giftwrap (either in your basket or at the checkout), you will be asked at the checkout if you would like them all wrapped together or separately. If you ask for them to be wrapped together, then this will count as 1 wrap with 1 charge of £3.95 or £4.95 if one of the items is large. A maximum of 4 items can be wrapped together. If you need to give any special instructions please type this into the message field at the checkout. If you ask for them to be wrapped individually, you will be charged £3.95 or £4.95 per wrap/item. We are really sorry but some extra large items cannot be gift wrapped due to their size, if this is the case then N/A appears under the word Giftwrap? in the basket and at the checkout.
Gift Tags
Every wrap includes a gift tag. Just write your message into the message box at the checkout and we will then write that onto the gift tag when we giftwrap your item. If you do not write a message, the tag will be left blank and we will assume you will want to write the message yourself.
Gift Cards
Gift Cards are available on our 'Gift Cards & Vouchers' page.
i) You can purchase single cards with your order in case you've forgotten to pop to the shops.
ii) Purchase a card to go with your gift - we can hand write your message and send the card with your gift.
E-mail Help or General Contact Information
If you have a query regarding an order that you have placed:Please look at your account details for full information about your orders and their current status. If your query is still not answered, please e-mail:
customerservice@findmeagift.com
Your query will be answered as soon as possible. Working hours are classed as 9.00am to 6.00pm GMT Monday to Friday.
Bank holidays, weekends, Christmas Eve & New Year's Eve are not working days for our customer service staff.
If you have a general query or question that requires a response, please e-mail:
customerservice@findmeagift.com
Again, your query will be answered as soon as possible.
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Reasons Why
Customers Like Us
1. Same Day Dispatch
for all UK orders placed by 16:00 GMT
Mon-Fri (ex. bank holidays).
for all UK orders placed by 16:00 GMT
Mon-Fri (ex. bank holidays).
2. Next Day or
1-5 Day Delivery
for all UK orders by 16:00 GMT
Mon-Fri (ex. bank holidays).
1-5 Day Delivery
for all UK orders by 16:00 GMT
Mon-Fri (ex. bank holidays).
3. Totally Secure Ordering
using HSBC Bank or PayPal
or Google Checkout.
using HSBC Bank or PayPal
or Google Checkout.
4. Save Loads of Money
with our loyalty points, special
offers and buy 1 get 1 free
offers.
with our loyalty points, special
offers and buy 1 get 1 free
offers.
5. Customer Comments
Read all the nice things people
have to say about us.
Read all the nice things people
have to say about us.
