| If you would like to see the status of your order or to see the tracking/delivery information then please click here to track your order, if it does not give you the information you require or if there is no tracking information please contact us using the contact details below. | |
| By Telephone: | +44 (0)1926 818 800 |
|---|---|
| For questions or queries, or to place an order over the telephone, please call us on 01926 818 800 during our opening hours below. If your enquiry is urgent, please call us back during our opening times, as emails can take up to 24 hours to respond to. | |
| Opening Hours: | 09.00 - 17.30 UK Time (Monday-Friday, Excluding Bank Holidays) |
| By E-mail: | Please use our > contact form < |
| If you e-mail us your question and include an evening or mobile telephone number and one of our staff will answer your question as soon as possible. | |
| By Fax: | +44 (0)1926 810 654 |
| Address: | Find Me A Gift Limited Northfield Road Kineton Road Industrial Estate Southam Warwickshire CV47 0FG United Kingdom |
| Company Details: | Find Me A Gift Limited Registered in England and Wales Company No: 4017992 Registered Office: Find Me A Gift Ltd, Northfield Road, Kineton Road Industrial Estate, Southam, Warwickshire, CV47 0FG, United Kingdom. VAT no: 775 7460 87 |
| Press Information: | Press Page |
| When speaking with our Customer Services team to resolve technical issues, you may be asked to confirm the browser version you are using. To identify this please visit our browser identification page. | |
Welcome to Find Me A Gift Ltd terms and conditions for use. These terms and conditions apply to the use of this Website and by browsing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not browse or purchase on this Website.
Before you place an order, if you have any questions relating to these terms and conditions please contact our Customer Service team by Phone,Email or Post.
Please note that all calls to Customer Services will be charged at the local rate (BT users only, other network charges may vary). Inbound and outbound calls may be recorded for quality monitoring and training purposes.
"Conditions" means these terms and conditions and the Special Conditions; "Product" means a product displayed for sale on the Website; "Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided; "Special Conditions" means the terms and conditions in the Product Description; "Users" means the users of the Website collectively; "Personal Information" means the details provided by you on registration; "We/us" means Find Me A Gift Ltd; "Website" means the websites located at www.find-me-a-gift.com and m.find-me-a-gift.co.uk or any subsequent URL that brings you to the same website; "Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer; "United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands and "You" means a user of this Website.
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
You warrant that:
The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
We reserve the right to:
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
When you use our website, you'll see that we offer you recommendations, showing products we think you might like and could perhaps miss when you're browsing the site.
These are based on your past purchases, top sellers, ratings and recently-viewed products. We determine your interests and suggest new products you may like; additionally we compare your interests and buying habits with the interests and habits of other customers, to show you relevant products.
Your recommendations may change when you make a purchase and move around the site.
We take reasonable care to ensure our recommendations are in line with your behaviour as a customer on Findmeagift.com. Details of the products we recommend - such as price - are correct at the time recommendations are originally made to you, but can be subject to change without notice.
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation in place.
When you shop on this Website, we will ask you to input and we will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password.
From time-to-time we may give you the option to provide us with Information about other people in your life. For example as a Registered User, you have the option to tell us whether you would like us to send you reminders of important events such as birthdays and we capture information such as gender and age. We use this Information to tell you about offers that may be relevant to your friends or family members in accordance with your wishes as communicated to us. We will never use this information to contact your friends or family members directly.
We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service, or be used to present you with Findmeagift.com products which are relevant to your browsing history when you visit other websites.
We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with UK Data Protection. We use your information only for the following purposes:
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
While ordering online you will be given the option to receive information from Findmeagift.com by e-mail about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the buying process. You may unsubscribe from our contact list at any time by logging into your account or by e-mailing us at customerservices@findmeagift.com .
Your Personal Information may be disclosed to other businesses within Find Me A Gift Ltd and to reputable third parties who will help process your order. Findmeagift.com requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation in place. We will not release your Personal Information to any company outside of Find Me A Gift Ltd for mailing or marketing purposes.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.
When entering any of our competitions or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a competition or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Website. You may unsubscribe by following the unsubscribe instructions in any email received.
We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept Cookies you will be unable to use this Website for shopping purposes, only for browsing and research. Click here for more information on 'Cookies'.
Please check back frequently to see any updates or changes to our privacy policy.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Find out more about our Returns and Refund policy which is incorporated into these Conditions.
The technical steps required to create the contract between you and us are as follows:
Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in Change or cancel an order
Non-acceptance of an order may be a result of one of the following:
The contract will be concluded in English.
The details of your specific contract will not be filed by Findmeagift.com.
Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 7 working days after the day on which you receive the Products.
If you wish to exercise your right to cancel this contract after your order has already been despatched, we will refund the original purchase price and delivery charge, provided that you have notified us in writing no longer than 7 working days after the day on which you receive the Products, and that you have taken reasonable care of the Products, not used them and will return them in the original unopened packaging.
Please note that your right to return Products does NOT apply to Products which fall into the following categories unless they are faulty or not as described:
Please see our Returns and Refund policy for further details.
Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties and guarantees.
We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.
In the event of supply difficulties, we reserve the right to substitute goods or packaging of equal quality and value.
Findmeagift.com may sell products containing intoxicating liquor. For clarity a drink containing alcohol is classified as intoxicating if it contains more than 0.5% of alcohol by volume (0.5% abv).
Under the Licensing Act 2003 it is an offence to purchase or attempt to purchase alcoholic liquor if you are under the age of 18, or liqueur chocolates if you are under the age of 16.
Findmeagift.com is committed to upholding both their legal and social obligations as a retailer of intoxicating liquor. To achieve this we have a number of control checks throughout the purchase and physical distribution process (e.g. requesting your date of birth when the order is placed).
In accepting these Conditions you agree to provide Findmeagift.com truthful and accurate information and act in accordance with the Licensing Act of 2003.
Discounts and promotional voucher codes offered by Findmeagift.com are valid only for use as part of a purchase made via Findmeagift.com, unless otherwise stated. Please see Voucher Codes – Terms and Conditions
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
These Conditions govern our relationship with you. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
For any queries regarding our service, please contact us by Phone, Email or Post.
'Web security is stronger than in virtually any other area of commerce. If you are happy paying for a meal, ordering goods over the phone or paying by credit card in a shop, then you should feel comfortable passing your details over the web.' Internet Investor Magazine.
SSL Encryption & Secure Servers
We process all purchase and member login transactions over our secure server using secure socket layer technology (SSL), to ensure that your account and order details are safe and secure. We also utilize additional encryption techniques in the shopping basket and account system to shield sensitive data from malicious hackers or prying eyes. In the database, passwords and credit cards are encrypted for storage using advanced crypto techniques and their details are kept in a separate section of the database from your account information. To give you some idea of the level of protection this provides, it would take 4,000 programmers over a year to exhaust all 72 quadrillion decoding keys in order to crack one small phrase passed from your computer to our secure servers.
Thawte Certificate
We are Thawte certified. This certificate acts as our digital ID card and proves we are who we say we are. To obtain this certificate we have had to prove our identity, location and authenticity.
Lock & Key Symbol
To prove our transaction pages are secure, look in the bottom corner of your browser window for the locked padlock or key symbol. (You must be using Netscape 2.0+ or any version of Explorer to see these symbols).
Paypal or Google Wallet Alternative Payment Options
You can place an order and keep your details private by paying with Paypal or Google Wallet - the 2 most well known internet payment options. Simply click on the Paypal or Google Wallet buttons in the basket.
Your Statutory Rights
Our terms and conditions do not affect your statutory rights as a consumer. Your rights are the same on the web as they are on the high street.
SPAM (UCE - Unsolicited Commercial E-mail)
Find Me A Gift in no way participates in mass unsolicited e-mailing (i.e. spamming), and any Find Me A Gift affiliates are expected to adhere to this policy as well. Violation of our policy will result in the termination of the affiliate contract and immediate dismissal from the Find Me A Gift Affiliate Program, with no refund.
Credit Card Fraud Warning
We take credit card fraud very seriously. We will prosecute to the fullest extent of the law. All orders have strict security clearance protocols in place with orders from overseas requiring maximum Code 10 security authentication. This means we contact the credit card issuing bank to confirm the name and address of the cardholder along with all the other regular security procedures. We pass all details of credit card fraud to the relevant authorities and ensure that issuing banks are made aware when their clients credit cards have been compromised.
1) Similar to other commercial websites, our Website uses a technology called "cookies" and web server logs to collect information about how our Website is used. A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies
2) Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our Website, and the websites visited just before and just after our Website.
3) Cookies, in conjunction with our web server's log files, allow us to calculate the aggregate number of people visiting our Website and which parts of the website are most popular. This helps us gather feedback so that we can improve our Website and better serve our customers. Cookies do not allow us to gather any personal Information about you and we do not generally store any personal Information that you provided to us in your cookies.
4) We use 'session' cookies which enable you to carry information across pages of the Website and avoid having to re-enter information. Session cookies enable us to compile statistics that help us to understand how the Website is being used and to improve its structure.
5) We also use 'persistent' cookies which remain in the cookies file of your browser for longer and help us to recognise you as a unique visitor to the Website, tailoring the content of certain areas of the Website to offer you content that match your preferred interests.
6) You can refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the Website.
7) Please note that where we feature third party advertisements on our Website our advertisers may also use cookies, over which we have no control.
Starts from £2.95 within mainland UK. If the weight of your order exceeds 50g the price rises to £3.95 and if your order exceeds 8kg the price will rise incrementally. Please add your products to the basket to get a total shipping price. Your order will be with you within 2 - 5 working days after the day you placed your order (providing you have ordered items that are in stock indicated with a green tick). Eg. Place your order on Monday and it will be with you by Friday (we are sorry to say that sometimes during peak periods (ie. Christmas and Valentines Day) there can be a slight delay on these delivery times.
Please note some of our personalised items require extra time as these items are made especially for you, before they can be dispatched. Please check the specific product page for these details before you place your order.
For just an extra £1 on top of the UK Mainland Standard Delivery cost, we can ensure that your order gets shipped the day it is ordered, provided you order by 4pm. This is especially useful coming up to Christmas, when it can take up to 48 hours to dispatch your order. This option will only be available for orders shipped entirely from our warehouse.
Starting from £6.95, we can send your order out for delivery next working day between 8am and 8pm. The price rises incrementally if the total weight of your order exceeds 8kg. Please add your products to the basket to get a total next day shipping price. For this service (which includes next day timed delivery eg next day before 9am), your order must be placed by 16.00 GMT on a normal working day (Mon-Fri). If you would like to do this - please select the 'Next Working Day' shipping option when you check out. This service is subject to the items being in stock (in stock items are marked with a green tick). Eg. Place your order before 16.00 GMT on Tuesday and your order will arrive on Wednesday or, if you place your order on Tuesday after 16.00 GMT, your order will be with you by Thursday.
Our experience vouchers, chocolates, garden games, alcohol, baby clothing and personalised goods have an earlier cut off time for Next day delivery or may not be available on a next day service. Please check the specific product page for this information when you place your order.
Starting from £5.95, we can send your order out for delivery the within 2 working days between 8am and 8pm. For this service your order must be placed by 16.00 GMT on a normal working day (Mon-Fri). If you would like to do this - please select the ‘UK Express’ shipping option when you check out. This service is subject to the items being in stock (in stock items are marked with a green tick). Eg. Place your order before 16.00 GMT on Tuesday and your order will arrive on Wednesday or Thursday. If you place your order on Tuesday after 16.00 GMT, your order will be with you by Thursday or Friday.
Our experience vouchers, chocolates, garden games, alcohol, baby clothing and personalised goods have an earlier cut off time for Next day delivery or may not be available on a next day service. Please check the specific product page for this information when you place your order.
The current status of your order can be found by logging into your account. You will receive an email to inform you that your order has been despatched. If you do not receive your order in the time frame detailed in your despatch email please Track Your Order here.
Should delivery be attempted when you are out, the post office or courier company will leave a card. You can then call them to re-arrange delivery, or go to the depot to collect the parcel. Parcels will be returned to us if you have not collected them (or if the address you used is incorrect) within week or so. We will send out your order again once the original parcel has arrived back and re-charge a delivery cost.
All offshore UK islands including Guernsey, Jersey, the Shetlands, Orkneys, Isle of Man and Northern Ireland are charged by weight for postage and packing. Please select 'UK offshore islands' (either standard or next day) as your shipping option and any postage cost will be automatically calculated for you. Postage charges are applied to these destinations depending on the weight of the order because we do not always use Royal Mail. Other couriers do charge substantially more to deliver to these destinations and we have to reflect this. Delivery charges start at £2.95.
Unfortunately due to the high number of orders that fail to clear our security checks or International customs, we are unable to send items that are ordered from, or delivered to Russia or Indonesia. We apologise for the inconvenience caused.
Shipping outside the UK is charged by weight. Please select from the appropriate European or Worldwide options (either in your basket or at the checkout) - the cost will automatically be calculated for you. This cost is an estimate and if your order is heavy or you live outside Europe we will need to get an exact quote from our international courier, which we will e-mail to you as soon as possible. Providing you have ordered in stock items (marked with a green tick). Please add your home and work and mobile telephone number to help us contact you.
Standard European delivery is up to 12 business days after the day you placed the order and Express European delivery is estimated 3-5 business days after you placed the order. Whether its 3, 4 or 5 days depends on the distance from the UK, eg Ireland is 3-4 business days and remote parts of Finland will be 5 days. Please note that these are estimated delivery times and orders can sometimes be delayed by your local courier depot or they can be delayed in customs so refunds of international shipping charges cannot be given.
Standard worldwide delivery is up to 12 business days after the day you placed the order (though it is often quicker than this) and Express worldwide delivery is estimated 3-7 business days after the day you placed the order. The exact number of days depends on the distance from the UK and the remoteness of your delivery address, eg the USA is 3-5 business days and the Cook Islands will be 7 business days. Please note that these are estimated delivery times and orders can sometimes be delayed by your local courier depot or they can be delayed in customs so refunds of international shipping charges cannot be given.
Delivery outside the EU may be subject to local import/customs taxes, which are your responsibility where they apply. The shipping company should advise you the charges due or else you should consult your local customs office. Unfortunately we cannot advise you what these charges will be prior to your order and Findmeagift is not responsible for them.
If these local import/custom charges are refused or not paid by the customer, then the item could be returned to Findmeagift or possibly destroyed if too expensive to return. Please note, if this happens, we may not be able to refund your order. We would not be able to refund any original postage costs paid and can only refund for the returned product/s minus any costs incurred in returning them to Findmeagift.
Checkout by Amazon makes shopping on our website even easier by using the payment and delivery information in your Amazon account.
You no longer have to re-enter payment card details or addresses; you can complete your purchase in just a few clicks.
You can pay on our website without re-entering your payment and address details.
Eligible Checkout by Amazon transactions are protected by Amazon Payments’ A-to-z Guarantee.
For more information about Amazon Payments, please visit: https://payments.amazon.co.uk/personal
If you purchase something from us, it arrives and you just don't like it (or if the gift recipient didn't like it) - you can return it and we'll cheerfully refund your money providing the item hasn’t been used and is in its original condition. We will deduct loyalty points from your account accordingly. (Faulty items do not have to be returned in original condition - see below.)
You can cancel or return your order within 28 days without reason. We will refund your money, less any giftwrapping or shipping charges which you requested, within 30 days. You are required to return the goods and have a responsibility to take care of those goods whilst in your control. Unless the goods are faulty or were sent in error you will bear any costs in returning the goods. You will be responsible for any carriage or legal costs we incur in retrieving the item(s) should you not return them.
PLEASE NOTE - we regret we cannot accept the return of made to measure or personalised products, perishable goods (such as flowers or food items), opened or worn fancy dress costumes and masks (unless they are faulty) or flying toys if they have been used. Also if the product uses electricity and you live outside the UK, it is the responsibility of the customer to check whether the product uses batteries or mains electricity and that it will work using the end users domestic electricity supply.
If an item arrives damaged or faulty, or we have sent you the wrong item in error, we will of course replace it and refund you the cost of the return postage. You must notify us of any damage or error within 7 days of receipt. If you do not want the item replaced, make sure you mention this in your return e-mail and you will be refunded in full upon return of the item to us.
PLEASE NOTE - we regret we cannot accept the return of flying toys if they have been used. Also items delivered outside the UK cannot be returned or refunded if they are faulty because their use outside the UK invalidates their warranty.
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health. Find Me A Gift are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when you buy from us a new Electrical or Electronic product. For example, if a customer bought a new EEE item from us we would accept their old WEEE item and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item. Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol. Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled. Please quote your order number when returning your WEEE item. If you have any questions, please call us on 01926 818 800.
To return an item - follow these simple steps and we can make sure you get your refund or credit note as soon as possible.
If you are unable to log into your account please email us at customerservice@findmeagift.com to tell us what you want to return. Include your name, order reference number and e-mail address. List the item code and price and the reason for return.
Claim free UK mainland standard delivery on orders over £40 using the voucher code STANDARD in the checkout page.
This includes voucher codes for free delivery, money off, percentage off, buy one get one free, free gift and any other voucher codes that we distribute.
Buy any three products marked with our
offer and only pay for two! Simply add all three items to your basket and the 3rd cheapest will be discounted automatically, no code needed!
Purchasing three £10 items and three £5 items together will result in you receiving one £10 and one £5 item FREE!
The Find Me A Gift Recommend a Friend Scheme is open to all Find Me A Gift customers who have registered an account and bought from the website.
Account Holders are given a Recommend a Friend unique code prefixed FF that is associated with the Account and viewable when logged in.
The code can be passed onto family, friends, colleagues, etc who are not already Find Me A Gift customers. New customers are entitled to one Recommend a Friend discount code that can be used to place their first order only. Vouchers are redeemable online. The minimum spend (excluding gift wrap and delivery cost) must equal or exceed the value of the discount and items on offer are excluded. Vouchers cannot be retrospectively applied.
For every new customer that uses a Recommend a Friend unique code to place an order from the Find Me A Gift website, the Account Holder for that code will automatically receive a £2 discount. The discount is applied automatically to the Account upon despatch of the New Customer order. To use the discount, select ‘yes’ in the checkout and it will automatically be deducted from the order. Recommend a Friend discounts cannot be retrospectively applied or used in conjunction with loyalty points or any other promotional offers.
There is no limit to the amount of discount that can be earned. Discount can be used on the Find Me A Gift website for an online purchase, is associated with the account only and is non-transferable. The discount can only be used on orders where the minimum spend on products (excluding gift wrap and delivery cost) equals or exceeds the value of the discount and cannot be used against items already on offer.
We reserve the right to remove this scheme or change the qualification rules or discounts at any time.
Any questions?
What's the code I give my friends?
When you log into your account, click on the first bullet point called ‘Recommend A Friend For Money Off. You’ll see your code and it’s prefixed FF
Who can use this code?
Anyone who's not already a Find Me A Gift customer. Feel free to forward your code onto your friends, family, loved ones, colleagues etc
What exactly do they get?
They get a £2 discount on their first online order – but they must spend at least £2 on a gift to get the money off. When their order is despatched, you get £2 in your account too
Can I post the code to my website/blog/facebook?
Of course you can, as long as they know they have to be new to Find Me A gift to use it
What exactly do I get?
You get £2 added automatically to your account when your Friend’s order is despatched. If they order something in stock, this will usually be within one working day.
You can accrue discounts - and to use your discount online, just select ‘Yes’ when checking out. Unfortunately, you can’t use discounts with any offers or loyalty points.
Any more questions, just email customerservice@findmeagift.com
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