Find-me-a-gift now offer Google Checkout which makes buying with us even easier. Google Checkout is a new secure way to purchase items online, simply register once with your credit card details and you can shop anywhere that has the Google Checkout logo without having to share your credit card details with individual retailers.

TO PLACE AN ORDER USING GOOGLE CHECKOUT SIMPLY CLICK THE GOOGLE CHECKOUT BUTTON IN YOUR SHOPPING BASKET, INSTEAD OF THE FINDMEAGIFT CHECKOUT BUTTON.

back to the top

back to the top

MAINLAND UK
Standard delivery starts from £2.95 within mainland UK. If the weight of your order exceeds 1kg the price rises to £3.95 and if your order exceeds 8kg the price will rise incrementally. Please add your products to the basket to get a total shipping price. Your order will be with you within 2 - 4 working days after the day you placed your order (providing you have ordered in stock items which are marked with a green tick). Eg. Place your order on Monday and it will be with you by Friday (we are sorry to say that sometimes during peak periods (ie Christmas, Valetines Day, Mother's Day, Father's Day) there can be a delay on the standard delivery. For this reason, at these times, we always recommend that you specify a next day delivery which is a guaranteed and trackable service.

Next day delivery
Starting from £5.95, we can send your order out for guaranteed delivery the next working day between 8am and 6pm. The price rises incrementally if the total weight of your order exceeds 8kg. Please add your products to the basket to get a total next day shipping price. For this service (which includes next day timed delivery eg next day before 9am), your order must be placed by 15.30 GMT on a normal working day (Mon-Fri). If you would like to do this - please select the 'Next Working Day' shipping option when you check out. This service is subject to the items being in stock (in stock items are marked with a green tick).
Eg. Place your order before 15.30 on Tuesday and your order will arrive on Wednesday or, if you place your order on Tuesday after 15.30, your order will be with you by Thursday.

Order Status
The current status of your order can be found by logging into your account. If you have not received your order within 5 working days of placing an order (please ensure you ordered in stock items showing a green tick), please call your local Royal Mail Sorting Depot and ask if they have a parcel for you. If they do not please call us.

What happens if you're out when the order is delivered?
You have every opportunity to send your order to whatever address you choose. We cannot arrange a specific time for delivery - this is out of our hands. Should delivery be attempted when you are out, the post office or courier company will leave a card. You can then call them to re-arrange delivery, or go to the depot to collect the parcel yourself. Both couriers and the post office return parcels to us if you have not collected them (or if the address you used is not correct) within about a week (please check with your local depot for accurate return times). If you have not collected the parcel in time and you ask us to send your order out again, there will be a £5 admin and postage charge to cover the costs involved and we will send out your order again once the original parcel has arrived back. Should you wish a replacement order to be sent out faster, you will need to pay in full for a new order plus the £5 charge and you will then be refunded for the old order when it is received back into our warehouse.

back to the top

OFFSHORE UK ISLANDS
All offshore UK islands including Guernsey, Jersey, the Shetlands, Orkneys, Isle of Man and Northern Ireland are charged by weight for postage and packing. Please select 'UK offshore islands' (either standard or next day) as your shipping option and any postage cost will be automatically calculated for you.Postage charges are applied to these destinations depending on the weight of the order because we do not always use Royal Mail. Other couriers do charge substantially more to deliver to these destinations and we have to reflect this. Delivery charges start at £2.95.

Order Status
The current status of your order can be found by logging into your account. If you have not received your order within 4 working days of placing an order (please ensure you ordered in stock items showing a green tick), please call us straight away.

back to the top

ANYWHERE ELSE IN THE WORLD
Shipping outside the UK is charged by weight. Please select from the appropriate European or Worldwide options (either in your basket or at the checkout) - the cost will automatically be calculated for you. This cost is an estimate and if your order is heavy or you live outside Europe we will need to get an exact quote from our international courier, which we will email to you as soon as possible. Providing you have ordered in stock items (marked with a green tick) then:

Europe
Standard European delivery is up to 9 business days after the day you placed the order and Express European delivery is estimated 2-4 business days after you placed the order. Whether its 2, 3 or 4 days depends on the distance from the UK, eg Ireland is 2-3 business days and remote parts of finland will be 4 days. Please note that these are estimated delivery times and orders can sometimes be delayed by your local courier depot or they can be delayed in customs so refunds of international shipping charges cannot be given. Shipping costs provided in your basket and at the checkout are an estimate and if your order is heavy we will need to get an exact quote from our international courier, which we will email as soon as possible. We cannot dispatch your order until you confirm that the new shipping cost is OK. Please add your home and work and mobile telephone number to help us contact you.

Outside Europe
Standard worldwide delivery is up to 15 business days after the day you placed the order (though it is often quicker than this) and Express worldwide delivery is estimated 2-7 business days after the day you placed the order. The exact number of days depends on the distance from the UK and the remoteness of your delivery address, eg the USA is 2-4 business days and the Cook Islands will be 7 business days. Please note that these are estimated delivery times and orders can sometimes be delayed by your local courier depot or they can be delayed in customs so refunds of international shipping charges cannot be given. Shipping costs provided in your basket and at the checkout are an estimate and if your order is heavy we will need to get an exact quote from our international courier, which we will email as soon as possible. We cannot dispatch your order until you confirm that the new shipping cost is OK. Please add your home and work and mobile telephone number to help us contact you.

Order Status
The current status of your order can be found by logging into your account. If you have not received your order within the time frames detailed above (please ensure you ordered in stock items showing a green tick), please call or email us straight away.

Indonesia & Russia
We regret that due to the massive volume of credit card fraud originating from these countries, we cannot and will not accept orders from these countries and we do not deliver orders to these countries. We do apologise to legitimate customers for any inconvenience this may cause.

back to the top

CAN YOU SEND TO A DIFFERENT DELIVERY ADDRESS?
Yes we can do this, simply add a new delivery address to your account (either through your account page or at the checkout)... you can have as many different delivery addresses as you need and they will stay on your account for future use.

Giftwrapping, hand written tags & cards or printed messages are all available. You can choose these options at the checkout.

back to the top

Our reminder service is FREE and easy to use:

It only takes a few seconds to add a reminder so never forget an important event and do it now! If you need any help, please don't hesitate to call us on 01926 818 800 (9am to 5.30pm, Monday to Friday).

back to the top

SECURITY	PRIVACY	CREDIT CARD FRAUD POLICY

SSL Encryption & Secure Servers
We process all purchase and member login transactions over our secure server using secure socket layer technology (SSL), to ensure that your account and order details are safe and secure. We also utilize additional encryption techniques in the shopping basket and account system to shield sensitive data from malicious hackers or prying eyes. In the database, passwords and credit cards are encrypted for storage using advanced crypto techniques and their details are kept in a separate section of the database from your account information.

To give you some idea of the level of protection this provides, it would take 4,000 programmers over a year to exhaust all 72 quadrillion decoding keys in order to crack one small phrase passed from your computer to our secure servers.

Thawte Certificate
We are Thawte certified. This certificate acts as our digital ID card and proves we are who we say we are. To obtain this certificate we have had to prove our identity, location and authenticity.

Lock & Key Symbol
To prove our transaction pages are secure, look in the bottom corner of your browser window for the locked padlock or key symbol. (You must be using Netscape 2.0+ or any version of Explorer to see these symbols)

Still Unsure? - then use Payhound or Paypal
You can place an order and keep your details private by paying with Payhound or Paypal - the 2 most well known internet payment options. If you want to know more about these services, click the buttons below.

back to the top

Things you should know!
Our terms and conditions do not affect your statutory rights as a consumer. Your rights are the same on the web as they are on the highstreet.

'Web security is stronger than in virtually any other area of commerce. If you are happy paying for a meal, ordering goods over the phone or paying by credit card in a shop, then you should feel comfortable passing your details over the web.'
Internet Investor Magazine January 2000

back to the top

Privacy Policy
If you have an account with us, we will know the following about you:

You have our promise that we will not sell, loan or give your details to any third party without your prior consent.
Should you have any questions about our privacy policy, please email Customer Service at customerservice@findmeagift.com

back to the top

SPAM (UCE - Unsolicited Commercial E-mail)
Find Me A Gift in no way participates in mass unsolicited e-mailing (i.e. spamming), and any Find Me A Gift affiliates are expected to adhere to this policy as well. Violation of our policy will result in the termination of the affiliate contract and immediate dismissal from the Find Me A Gift Affiliate Program, with no refund.

back to the top

Credit Card Fraud Warning
We take credit card fraud very seriously. We will prosecute to the fullest extent of the law. All orders have strict security clearance protocols in place with orders from overseas requiring maximum Code 10 security authentication. This means we contact the credit card issuing bank to confirm the name and address of the cardholder along with all the other regular security procedures. We pass all details of credit card fraud to the relevant authorities and ensure that issuing banks are made aware when their clients credit cards have been compromised.

back to the top

"I'M SORRY - I DON'T LIKE IT!"

If you purchase something from us, it arrives and you just don't like it (or if the gift recipient didn't like it) - you can return it and we'll cheerfully refund your money providing the item is in its original condition. We will deduct loyalty points from your account accordingly. (Faulty items do not have to be returned in original condition - see below.)

(click here for return instructions)

back to the top

"EEK - IT'S BROKEN!"

If an item arrives damaged or faulty, or we have sent you the wrong item in error, we will of course replace it and refund you the cost of the return postage. You must notify us of any damage or error within 7 days of receipt. If you do not want the item replaced, make sure you mention this in your return e-mail and you will be refunded in full upon return of the item to us.

(click here for return instructions)

back to the top

TO RETURN AN ITEM

To return an item - follow these 5 simple steps and we can make sure you get your refund or credit note as soon as possible.

back to the top

This includes voucher codes for free delivery, money off, percentage off, buy one get one free, free gift and any other voucher codes that we distribute.

We reserve the right to withdraw special offers, cancel and refund orders at any time at our sole discretion.

back to the top

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

Recycling reduces the environmental and health risks associated with sending electrical goods to landfill.

Find Me A Gift are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when you buy from us a new Electrical or Electronic product.

For example, if a customer bought a new EEE item from us we would accept their old WEEE item and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Please quote your order number when returning your WEEE item. If you have any questions, please call us on 01926 818 800

back to the top

YOU GET 1 POINT FOR EVERY PENNY YOU SPEND
Whenever you purchase from us, your account will automatically be credited with one loyalty point for every penny you spend (excluding sale items). Your points are automatically turned into a percentage discount.

Refunds & Returns
If you return any items, the points awarded for the purchase will be deducted from your account. If you have benefitted from this discount prior to the return of an item, the discount awarded will be deducted from your refund when it is processed.

back to the top

USING POINTS
When you place an order, you can see the current number of loyalty points that you have (and discount value) at the checkout. You can choose to 'spend' or 'save' these points on that order. If you save them, they will not be used and saved for another day. If you choose to use them, the discount will be taken off that order. The value of your order will be recalculated to include the discount. Your loyalty points will then be zero and you can start collecting them again.

We are really sorry but loyalty points cannot be used against any items already on sale or on our activities because they come from a large number of different suppliers who do not allow us to make discounts.

back to the top

FREE POINTS
Help us to help you by filling in our questionnaire, writing product reviews and recommending friends. We reward you with free loyalty points for helping us to improve our service to you. Click here for more details.

back to the top

back to the top

If you have experience in a similar online gift company, please email jobs@findmeagift.com for more details, stating which role you are interested in.

back to the top

Viewing Product Information and Larger Images
Small thumbnail images, titles and prices are shown on the pages - to see a larger image and detailed description of the product, click the thumbnail image or the 'more info' button just to the right. A window will pop up and tell you everything you need to know - including whether the item is in stock (the green tick) or out of stock (the red cross). Prices are shown in UK £'s and US $'s.

Adding or Removing Products to Your Basket
You can add a product to your basket immediately, by clicking the 'add to basket' button to the right of the thumbnail image. You can also add an item to your basket from the main product information window. The quantity of an item can be changed either in your baset, or in the main product information window. To remove an item from your basket, change the quantity to zero then press 'update basket'.

Calculating Shipping or Delivery Costs
Your basket will calculate any delivery charges that are applicable. You can select the type of delivery you may want from the drop down box within your basket. You can also change this at the checkout if necessary.

Registering/Setting Up Your Account Details
You can browse the site and add things to your basket without registering - just select 'set up account at checkout' when you are asked. Otherwise, you will be taken to a secure registration page and asked to fill in your details. Our security and privacy policy will be available for you to read should you want to check anything. You will be asked for a username and password along with a password prompt question which will be shown on the site to remind you of your password if you enter it incorrectly. For security purposes, we cannot see your password and so cannot help you if you forget it and your password prompt question isn't helpful enough!

Checking Out
The checkout is a 3 page process and is totally secure. The first page allows you to add or select different delivery addresses, change quantities, select or change giftwrap options, add messages, redeem gift vouchers and use loyalty points. If you make any changes to this page, please click the 'update' button. The second page asks you to check all the details. If they are correct, continue to add your payment details underneath and then press submit order, If the details are incorrect, press back to return to the previous page
When you press submit order, you will be taken to a confirmation page that will give you your order number. You will also be sent a confirmation email. If one or both of these do not happen, your order may not have been received.

back to the top